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Arts House Limited (AHL) is a not-for-profit organisation committed to enriching lives through the arts. AHL manages two key landmarks located in the heart of Singapore’s Civic District – The Arts House, a multidisciplinary arts centre with a focus on literary programming, and the Victoria Theatre & Victoria Concert Hall, a heritage building that is home to the Singapore Symphony Orchestra. It also runs the Goodman Arts Centre and Aliwal Arts Centre, two creative enclaves for artists, arts groups and creative businesses, and performing arts space Drama Centre. AHL presents the Singapore International Festival of Arts, the annual pinnacle celebration of performance and interdisciplinary arts in Singapore commissioned by the National Arts Council.

AHL was set up in 11 Dec 2002 as a public company under the National Arts Council and was formerly known as The Old Parliament House Limited. It was officially renamed Arts House Limited on 19 Mar 2014.
 

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Singapore International Festival of Arts - Contract Positions: 

Arts House Limited - Full Time Positions: 

Please submit your applications to hr@artshouse.sg. We regret that only shortlisted candidates will be notified. 

Singapore International Festival of Arts - Contract Positions: 


MARKETING PRODUCTION MANAGER (SINGAPORE INTERNATIONAL FESTIVAL OF ARTS) (12-MONTH CONTRACT)

Responsibilities & Duties

  • Manage the high-volume production process of the Marketing Department. This includes delivery of artwork, ticketing and programme-related collaterals, video production, corporate gifts, creative assets for digital and offline advertising as well as event branding of various formats
  • This individual will work with an in-house team of designers and external vendors, supporting the Marketing team as well as internal and external stakeholders to project manage marketing campaigns
  • Excellent time management is essential as well as strong attention to detail with experience in managing budgets and multiple timelines.
  • Manage the procurement process, develop and implement production schedules, maintain vendor relations and ensure quality control for all marketing and branding materials
  • Spearhead the planning, development and execution of ad-hoc activation events
  • Vendor engagement including rates negotiation, adherence to quality standards, invoice review and processing

 Position Requirements

  • University graduate in marketing, communications, digital media or equivalent
  • Minimum 5 years of print and digital production and/or project management experience
  • Excellent time management skills; strong attention to detail; financial/budgeting diligence
  • A great team player who has creativity, flexibility, tenacity, a high level of energy and good social skills
  • Passion to deliver high-quality work in a timely manner
  • Excellent written and verbal communication skills
  • Proficient with MS Office programs, especially Excel and PowerPoint. Familiarity with using Mac OS is a plus
  • Event-based work experience is an advantage

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SENIOR EXECUTIVE / ASSISTANT MANAGER, MARKETING (SINGAPORE INTERNATIONAL FESTIVAL OF ARTS) (7-MONTH CONTRACT)

Responsibilities & Duties

  • Assist in marketing campaigns from start to end for the festival which may encompass direct marketing, digital marketing, advertising and promotions, event management, audience segment engagement etc.  
  • Development of a dynamic and comprehensive social media content calendar
  • Organise and execution of festival activations for brand engagement.  
  • Provide pre and post festivals/ events reports for reporting, evaluation and review
  • Establish strategic partnerships and co-marketing opportunities with like-minded partners, arts groups, clubs and associations, media owners etc to maximise publicity.
  • Work closely with marketing services, public relations and external partners to ensure festival/events’ success

Position Requirements

  • University graduate in marketing, communications, digital media or equivalent
  • Minimum 3 - 5 years of experience in arts/events related industry such as events marketing, arts marketing, digital marketing etc
  • People management skills are essential and is a team-player
  • Ability to work in a fast paced, high-energy work environment with tight timelines
  • Strong written and verbal communications skills in both English and Mother Tongue
  • Excellent project management skills
  • Ability to interface with and manage vendor
  • Technical knowledge of on-line event management tools

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TICKETING MANAGER (SINGAPORE INTERNATIONAL FESTIVAL OF ARTS) (12-MONTH CONTRACT)

Position Objectives

  • This candidate will provide ticket sales services, data and operational support for Singapore International Festival of Arts (SIFA), Singapore’s pinnacle arts festival, organised by Arts House Limited

Responsibilities & Duties

1. Sales and Business Strategy

  • Responsible for the development of the festival’s ticketing system via the official ticketing agent
  • Responsible for identification and reaching out to potential ticketing and marketing partners (e.g. ticketing, travel agency) that can meaningfully meet marketing objectives and work to establish and maintain good working relationships with those organisations to maximise SIFA’s share of voice
  • Attend regular marketing and programming meetings and provide feedback, insight, analysis and ideas to achieve sales targets

2. Ticketing Operations

  • Coordination and management of flow of ticketing information between SIFA and the ticketing agent (e.g; Seating Plans, Pricing and Promotional Structures, Event Info etc)
  • Management of ticket inventory and requests from various stakeholders
  • Prepare group/corporates sales and school booking information & collaterals. Process group/corporate and school booking requests efficiently and accurately
  • Coordinate ticketing systems & operations training/briefing for festival staff or ticketing agents
  • Planning & coordination of ticketing sales logistics and manpower allocation at various venues’ box office
  • Quality control checks & confirmation on event configurations such as event information, seating plans, ticket pricing, discounts, packages.
  • Daily accounts reconciliation and weekly meeting with ticketing agent to discuss and solve ticketing issues
  • Create and manage reports such as ticket sales, ticket movement, patron and operational reports

3. Customer Service

  • Provide high level customer service support - Resolve incidents, patron feedback and complaints or record and escalate to SIFA Management where necessary
  • Initiate and execute calling exercises in the event of show changes or updates

4. Financial Reconciliation

  • Processing, managing, documenting bookings, receiving & recording of payment. This includes both value and complimentary tickets
  • Liaise with Finance to ensure all outstanding payments received promptly and in accordance with sales records.

Position Requirements

  • Bachelor’s Degree with major coursework in business management, events management, marketing, business administration or other related field, equivalent work experience will be considered
  • Extensive ticket office experience – minimum of 5 years in ticket office operations and 3 years of management experience 
  • Familiarity with computerised ticketing systems
  • Experience analysing ticketing data and producing standard as well as ad-hoc reports for performance tracking and decision-making
  • Proficiency with data processing and Microsoft Word, Excel and other Microsoft Office applications
  • Strong interpersonal skills and communication skills in English language
  • Ability to work in a fast pace, high energy work environment with tight timelines
  • Proven leaderships skills and ability to effectively manage staff and efficiently work with clients and management in a cooperative manner

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TICKETING EXECUTIVE (SINGAPORE INTERNATIONAL FESTIVAL OF ARTS) (5-MONTH CONTRACT)

Position Objectives

  • This candidate will provide ticket sales services, data and operational support for Singapore International Festival of Arts (SIFA), Singapore’s pinnacle arts festival, organised by Arts House Limited

Responsibilities & Duties

1. Sales and Business Strategy

  • Supporting the development of the festival’s ticketing system via the official ticketing agent
  • Attend regular marketing and programming meetings and provide feedback, insight, analysis and ideas to achieve sales targets

2. Ticketing Operations

  • Coordination and management of flow of ticketing information between SIFA and the ticketing agent (e.g; Seating Plans, Pricing and Promotional Structures, Event Info etc)
  • Management of ticket inventory and requests from various stakeholders
  • Prepare group/corporates sales and school booking information & collaterals. Process group/corporate and school booking requests efficiently and accurately
  • Coordinate ticketing systems & operations training/briefing for festival staff or ticketing agents
  • Planning & coordination of ticketing sales logistics and manpower allocation at various venues’ box office
  • Quality control checks & confirmation on event configurations such as event information, seating plans, ticket pricing, discounts, packages.
  • Daily accounts reconciliation and weekly meeting with ticketing agent to discuss and solve ticketing issues
  • Create and manage reports such as ticket sales, ticket movement, patron and operational reports

3. Customer Service

  • Provide high level customer service support - Resolve incidents, patron feedback and complaints or record and escalate to SIFA Management where necessary
  • Initiate and execute calling exercises in the event of show changes or updates

4. Financial Reconciliation

  • Processing, managing, documenting bookings, receiving & recording of payment. This includes both value and complimentary tickets
  • Liaise with Finance to ensure all outstanding payments received promptly and in accordance with sales records

 Position Requirements

  • Diploma/Bachelor’s Degree with major coursework in business management, events management, marketing, business administration or other related field, equivalent work experience will be considered
  • Extensive ticket office experience – minimum of 5 years in ticket office operations and 3 years of management experience 
  • Familiarity with computerised ticketing systems
  • Experience analysing ticketing data and producing standard as well as ad-hoc reports for performance tracking and decision-making
  • Proficiency with data processing and Microsoft Word, Excel and other Microsoft Office applications
  • Strong interpersonal skills and communication skills in English language
  • Ability to work in a fast pace, high energy work environment with tight timelines 
  • Proven leaderships skills and ability to effectively manage staff and efficiently work with clients and management in a cooperative manner

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Arts House Limited - Full Time Positions:


Head / Senior Manager, facilities Management

Responsibilities & Duties

1. Facilities Management

  • Lead a team of facilities staff and in-house vendors on the day-to-day operations of the soft FM services
  • Conduct regular on-site inspection with service vendors to ensure quality work/service deliverance.
  • Schedule, plan, organize and manage staff responsible for maintenance, repair, and upkeep of buildings and facilities. Prioritize organizational needs, complaints, and work orders, coordinating with other departments to schedule a time frame for completion and scheduling work assignments
  • Conduct weekly review with in-house FM team members to ensure timely follow up to service requests, complaints and feedback
  • Manage and monitor custodial care of building, facilities, grounds and properties
  • Assist in managing contracts for maintenance services provided by outside vendors
  • Ensure compliance with applicable codes, laws, rules, regulations, standards, policies and procedures
  • Assist to develop policies and procedures manuals for building maintenance functions, grounds maintenance and custodial services
  • Liaise with tenants on M&E and building matters
  • Work alongside the facilities team on all areas of work
  • Coordinate projects and work activities with other departments, contractors, consultant, outside agencies, or others as needed
  • Coordinate procurement of equipment, supplies and materials to perform required duties effectively and efficiently
  • Assist in the performance of subordinate and employee periodic job performance review
  • Mentor and council subordinates on team work and work improvement
  • Prepare, complete and submit the various forms, reports, correspondence, purchase orders, budget documents, plans, records and presentations in a timely manner
  • Assist in Budgetary planning and control
  • Perform the required administrative functions
  • Read and interpret construction drawings, blueprints, codes and specifications and update management accordingly

2. Security & Safety Management

  • Conduct periodical review and audit to security & safety measures for the venues
  • Conduct annual fire drill for tenants and staff
  • Setting up fire/floor warden team
  • Acts as Liaison Officer with the Singapore Civil Defence Force and other related agencies in relation to compliance issue

Position Requirements

  • Degree or Diploma in Building Management/ Mechanical Engineering/ Electrical Engineering
  • At least 10 years relevant experience in Building Management, Building Maintenance or Facilities Management for a commercial building
  • Proficiency in using and applying MS Office at work
  • Possess good communication, writing and interpersonal skills
  • Possess good organisational and leadership skills
  • Able to work independently and effectively under pressure to meet tight deadlines
  • Possessing a valid Fire Safety Manager Certificate to perform FSM duties

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DEPUTY HEAD, PROGRAMMING

Responsibilities & Duties

1. Programmes Management

  • Work as an integral member of the Programming team under the direction of the Head of Programming to develop strategies and plans for AHL programmes
  • Work closely with the Head of Programming to articulate the direction of AHL programmes and co-lead in the development and management of relationships with artists, other arts institutions and stakeholders
  • Conceptualise, develop, and execute arts programmes and projects in line with the programming strategy of The Arts House and at other prescribed venues determined by AHL
  • Work closely with the Marketing and Centre Management Teams in the marketing of The Arts House Programmes, customer/stakeholder relationship building and contribute to the brand identity of AHL
  • Work closely with the Partnership Team to seek out and obtain sponsorship for arts events including making recommendations for arts grants, and in facilitating content development for AHL and SIFA
  • Resolve operational issues and conduct investigations on issues/complaints and make recommendations on courses of action including service recovery and prevention of recurrences

 2. Administration and Budget

  • Develop and implement procedures and manuals, and standard operating policies for supporting artists, the presentation and commissioning of arts performance and running of the Programming Department
  • Work with Head, Programming, on the overall performance, output, key objectives and development of the Programming Department.
  • Monitor and review the annual Programming budget and other resources.
  • Develop and monitor effective contracting and budgeting processes.
  • Work with Head of Programming to ensure staffs’ professional development and potential for advancement, particularly in relation to relevant professional skills
  • Ensure that programming objectives are met in a cost-effective manner and within approved budgets

Position Requirements

  • Degree in Arts, Literature or in relevant fields, or equivalent professional qualification
  • Minimum 5 to 7 years of programming or curating experience in an arts institution or art-centrred festival
  • Possess good knowledge of the local performing arts and/or literary arts scene
  • Possess good communication, writing and interpersonal skills
  • Strong team player with good organisation skills
  • Good numeracy skills and meticulous with budgetary checks and controls
  • Possess good oral and computer presentation skills
  • Fluent in English
  • Able to work independently and effectively under pressure to meet tight deadlines
  • Able to work on weekends and after regular office hours

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MANAGER, PROGRAMMES

Responsibilities & Duties

1. Programme Management

  • Works as an integral member of the Programming team under the direction of the Head of Programming
  • Conceptualises, develops, and executes arts programmes and projects in line with the programming strategy of the Arts House and at other prescribed venues determined by AHL
  • Proactive in developing relationships with literary artists and arts organisations
  • Programme Administration and logistics that includes ticketing, regular monitoring and reporting of project status and budgets, front-of-house duty and customer management, and obtaining necessary approvals from internal and external parties
  • Works closely with the Marketing and Centre Management Teams in the marketing of Arts House programmes, customer/stakeholder relationship building and contributing to the brand identity of AHL
  • Works closely with the Partnership Team to seek out and obtain sponsorships for arts events including making recommendations for arts grants
  • Resolves operational issues and conducts investigations on issues/complaints and makes recommendations on courses of action including service recovery and the prevention of recurrences. 

Position Requirements

  • Passionate about literary arts
  • Degree in Arts, preferably major in English Literature
  • At least 3 years relevant experience in arts organisations with strong aptitude/interest for programming
  • Fluent in English and proficiency in Malay or Tamil will be an advantage
  • Proficiency in using and applying MS Office at work
  • Knowledge of the arts and culture scene in Singapore
  • Possess good communication, writing and interpersonal skills
  • Strong team player with good organisational skills
  • Able to work independently and effectively under pressure to meet tight deadlines
  • Able to work on weekends and after regular office hours

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MANAGER, BUSINESS DEVELOPMENT

Responsibilities & Duties

1. New Business Developments

  • Conceptualise, develop and implement long-term growth strategies to maximise revenue growth and customer satisfaction through proactive venue hiring and commercial activities
  • Research, Identify and Reach out to potential new clients and new markets to seek out a robust pipeline of business opportunities
  • Develop market strategies to promote AHL venues as the preferred venues for arts events and commercial activities
  • Maintain a network database of past, present and potential clients in developing and growing customer relationships

 2. Venue Hiring & Client Retention

  • Conceptualise, develop and manage all business operations of AHL venues to achieve full bookings for arts events and functions and other commercial activities to be held in the venues
  • Support the Centre (Venue) Managers in developing and maintaining long-term relationships with existing tenants and customers
  • Render professional and diplomatic management of contract negotiations for venue and commercial tenants
  • Develop strategies in handling objections and working through with clients to achieve a positive conclusion
  • Render excellent customer service to clients who hold their events in AHL venues by overseeing and assisting in equipment rental, F&B arrangement, venue set up as ordered by the clients
  • Render personalised services by on-site presence to ensure the immediate address of concerns/problems and/or last minute requests from clients
  • Ensure the timely delivery of services and attention to clients

 3. Administration & Communications

  • Maintain the Venue Hiring Calendar, Hire Agreements, Renewals and all correspondences with tenants, past, current and potential clients
  • Maintain close communications with internal function partners (such as Marketing, Facilities Management, Venue Managers, etc.) to ensure excellent customer services and the selling of venue facilities
  • Maintain up-to-date database of customers
  • Ensure timely submission of report and forecasting
  • Assist in budget and control.
  • Conduct briefing and debriefing of business development plans and activities to the relevant internal partners

 Position Requirements

  • Diploma/ Degree or equivalent professional qualification
  • Minimum 5 to 7 years of relevant experience. Previous experience from venue hire or leasing operations will be preferred
  • Proven experience of successfully planning and delivering corporate/ private events, ideally arts events
  • Excellent interpersonal skills
  • Have established and maintained efficient and effective project monitoring and evaluation systems

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Senior Executive / assistanT manager, MARKETING

Responsibilities & Duties

1. Digital Marketing

  • Identify and develop event marketing and communications campaigns for festivals/ events which encompass mainly digital paid media, above and below the line advertising, social media, email marketing, festival branding etc.  
  • Responsible in managing the creation of marketing collaterals and materials.
  • Develop content framework and promotional calendar including pre, during and post festivals/ events ensuring consistency of message across all communications.
  • Support and take charge of several social media accounts, curating the best in class content for fan growth and retention. Cultivate and nurture the fan base to grow a strong community, in turn maximizing brand experience and engagement.
  • Conceptualise and craft social content that people love and connect with – sparking conversations, shares, likes and followers.
  • Experiment with new and existing content formats across stills, gifs, videos, contests, pools, livestreams etc.
  • Responsible for pre and post festivals/ events reports for each programme outlining feedback for general reporting, evaluation and review, establishing measurable tracking methods, identification and implementation of best practices in all aspects of festivals/ events planning process, execution and review. 
  • Gather and analyse market intelligence, including market trend and consumer behavior.
  • Work closely with marketing, PR and Programming to achieve business goals.

2. Planning & Budgeting

  • Responsible in assembling of financial forecast and budget creation for the festivals/ events marketing.
  • Maintain close relationship with Finance team to coordinate the management of marketing budget for festivals/ events including tracking of expenses, purchase orders, etc

3. Others

  • Any other duties and responsibilities as and when assigned by AHL Management

Position Requirements

  • Degree in Marketing, Communications, New media or relevant field
  • Minimum 3-5 years of digital marketing, social media, community engagement and/or event marketing experience
  • Experienced creating and crafting content both in visual and written form. On your own and through collaboration with inter departments and external partners at all levels. 
  • Expertise in community engagement, social customer care, and building reputations online
  • Expertise in video production and editing preferred.
  • Deep understanding and hands-on experience on tools in social analytics, listening, publishing, graphic design and video editing
  • Live and breathe social media – across Facebook, Instagram, Twitter and Youtube.
  • People Management skills are essential
  • Detail-oriented, highly organised and able to manage multiple tasks and projects simultaneously
  • Strong written and verbal communications skills
  • Technical knowledge of on-line event management tools
  • Ability to work in a fast-paced, high-energy work environment
  • Ability to interface with and manage vendors

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EXECUTIVE, FINANCE

Responsibilities & Duties

  • Process and handle transactions for Accounts Receivable / Accounts Payable functions including receipts, payments, bank reconciliations and creditors reconciliation; job rotation expected
  • Assist in financial accounts closure
  • Prepare relevant financial reporting to Management
  • Contribute to accounting software and process improvement and implementation of internal control recommendations

Position Requirements

  • LCCI-Book-keeping/ Diploma in Accounting/ Finance or equivalent
  • At least 2 years of relevant experience
  • Understand accounting principles and general market best practices
  • Good systems and communications skills
  • Team player with commitment, initiative and drive
  • Preferably able to start work immediately

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Executive, Security

Responsibilities & Duties

1. Security planning and operating procedures

  • Plans security rosters and daily operations schedule for security control
  • Ensures that all policies and procedures with regard to security measures, crowd management controls and emergency evacuation procedures are properly implemented and adhered to
  • Liaises with relevant parties like the Police and other government agencies with regard to coordination for security measures or events with VIPs.
  • To handle all crowd control and security operations for all events held in all properties and any other event area

2. Security operations

  • To assist the Head, Security & Security Manager in the day to day operations of all properties’ command centres and to ensure that they are manned at all times.
  • To perform daily checks, inspections and monitoring of the properties.
  • To draw up duty rosters for the outsourced security personnel.
  • To report all unusual incidents, take quick and appropriate actions to ensure the security and safety of the properties and their visitors and staff.
  • To assist the Head, Security to manage access control for staff, venue hirers, contractors, etc. 
  • To check and ensure that no illegal foreign workers are engaged within the properties.

3. Outsourced security personnel and security equipment and systems

  • To directly supervise outsourced security personnel in the overall security coverage of the properties.
  • To explain and communicate security requirements and measures to all outsourced security personnel for performance venues during and after performances and for all other spaces within the properties.  Ensure adherence to all security measures and controls.
  • To monitor and ensure proper conduct of outsourced security personnel.  The Security Executive is expected to make regular checks on the security personnel and the security of the properties.
  • To assist the Head, Security to organize outsourced security personnel for crowd control, traffic control and safety management within the properties.
  • To be au fait with the security equipment and systems of the properties.

4. Fire safety

  • To assist the Head, Security and Fire Safety Managers in reviewing and improving the overall fire safety of the properties.
  • To monitor any fire alarm tests and assist in any emergency evacuation exercises.
  • To assist the Head, Security and Fire Safety Managers of all properties during fire emergencies and to liaise directly with the SCDF during after-office hours whenever necessary.
  • To escalate any fire safety breaches promptly to the Fire Safety Managers of respective properties whenever discovered.
  • To ensure all outsourced security personnel of respective properties are au fait with the fire safety procedures and evacuation routes.

Position Requirements

  • Minimum full GCE ‘O’ level education.
  • WSQ Diploma in Security Management will have an added advantage.
  • More than 3 years’ experience in supervisory positions as Police/Auxiliary Police Sergeant or SAF Specialist; OR
  • More than 2 years security experience in management positions at corporate organizations.
  • Good leadership, interpersonal, communication and analytical skills.

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OPERATIONS EXECUTIVEs

Responsibilities & Duties

  • Carry out preventive maintenance of building facilities including electrical, air conditioning, plumbing and sanitary, fire protection system, AV system, event set up and general building repair work
  • Prepare, set up and operate all AV equipment in time for services and events
  • Able to troubleshoot sound and audio lighting issues
  • Monitor, follow up and report on maintenance issues
  • Liase/supervise and co-ordinate with building vendors/term contractors on repairs and maintenance work of the various system, including obtaining quotations for works
  • Maintain proper maintenance documentation and tracking of repair work

Position Requirements

  • NITEC in Mechanical/Electrical/Building Engineering or equivalent
  • Minimum 2-3 years experience in building maintenance of commercial buildings, schools or museums
  • Knowledge in audio visual technicalities and systems
  • Able to commence work immediately. Able to work on shifts, weekends and Public Holidays

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T: +65 6332 6900 / F: +65 6336 3021 / E: enquiries@artshouse.sg
1 Old Parliament Lane Singapore 179429