error

join us


career

Arts House Limited (AHL) is a not-for-profit organisation committed to enriching lives through the arts. AHL manages two key landmarks located in the heart of Singapore’s Civic District – The Arts House, a multidisciplinary arts centre with a focus on literary programming, and the Victoria Theatre & Victoria Concert Hall, a heritage building that is home to the Singapore Symphony Orchestra. It also runs the Goodman Arts Centre and Aliwal Arts Centre, two creative enclaves for artists, arts groups and creative businesses, and performing arts space Drama Centre. AHL presents the Singapore International Festival of Arts, the annual pinnacle celebration of performance and interdisciplinary arts in Singapore commissioned by the National Arts Council.

AHL was set up in 11 Dec 2002 as a public company under the National Arts Council and was formerly known as The Old Parliament House Limited. It was officially renamed Arts House Limited on 19 Mar 2014.
 

JOIN US

Singapore International Festival of Arts - Contract Positions: 

 

Arts House Limited - Full Time Positions: 

Please submit your applications to hr@artshouse.sg. We regret that only shortlisted candidates will be notified. 

Singapore International Festival of Arts - Contract Positions: 

 

TICKETING EXECUTIVE (SINGAPORE INTERNATIONAL FESTIVAL OF ARTS) (5-MONTH CONTRACT)

Responsibilities & Duties

1. Sales and Business Strategy

  • Supporting the development of the festival’s ticketing system via the official ticketing agent
  • Attend regular marketing and programming meetings and provide feedback, insight, analysis and ideas to achieve sales targets

2. Ticketing Operations

  • Coordination and management of flow of ticketing information between SIFA and the ticketing agent (e.g; Seating Plans, Pricing and Promotional Structures, Event Info etc)
  • Management of ticket inventory and requests from various stakeholders
  • Prepare group/corporates sales and school booking information & collaterals. Process group/corporate and school booking requests efficiently and accurately
  • Coordinate ticketing systems & operations training/briefing for festival staff or ticketing agents
  • Planning & coordination of ticketing sales logistics and manpower allocation at various venues’ box office
  • Quality control checks & confirmation on event configurations such as event information, seating plans, ticket pricing, discounts, packages.
  • Daily accounts reconciliation and weekly meeting with ticketing agent to discuss and solve ticketing issues
  • Create and manage reports such as ticket sales, ticket movement, patron and operational reports

3. Customer Service

  • Provide high level customer service support - Resolve incidents, patron feedback and complaints or record and escalate to SIFA Management where necessary
  • Initiate and execute calling exercises in the event of show changes or updates

4. Financial Reconciliation

  • Processing, managing, documenting bookings, receiving & recording of payment. This includes both value and complimentary tickets
  • Liaise with Finance to ensure all outstanding payments received promptly and in accordance with sales records

 Position Requirements

  • Diploma/Bachelor’s Degree with major coursework in business management, events management, marketing, business administration or other related field, equivalent work experience will be considered
  • Extensive ticket office experience – minimum of 5 years in ticket office operations and 3 years of management experience 
  • Familiarity with computerised ticketing systems
  • Experience analysing ticketing data and producing standard as well as ad-hoc reports for performance tracking and decision-making
  • Proficiency with data processing and Microsoft Word, Excel and other Microsoft Office applications
  • Strong interpersonal skills and communication skills in English language
  • Ability to work in a fast pace, high energy work environment with tight timelines 
  • Proven leaderships skills and ability to effectively manage staff and efficiently work with clients and management in a cooperative manner

Back to top ↑


 

PROJECT ASSISTANT (SINGAPORE INTERNATIONAL FESTIVAL OF ARTS) (7-MONTH CONTRACT)

Responsibilities & Duties

1. Media Management

  • Assist in media invitation and managing RSVPs for AHL programmes
  • Involved in media hosting during AHL programmes
  • Responsible in crafting and disseminating of Media Listings for AHL programmes
  • Planning and executing of Media Preview for AHL programmes
  • Archival and Media Monitoring for the organization

2. Administration

  • Assist in preparation of communications materials for presentations to various stakeholders
  • Manage filing and logistical arrangement for communications plans
  • Assist to prepare an outline and content for AHL Communications Handbook
  • Responsible for compiling AHL FAQs as part of the Communications Handbook
  • Assist in conducting Corporate Collateral Audit
  • Drafting AHL Corporate Boilerplate for use in Media Kits

 Position Requirements

  • Bachelor Degree in Communications/ Marketing or equivalent
  • At least 2 years of relevant experience
  • Understand Public Relations and communications methodology as well as general market best practices
  • Excellent communications skills
  • Team player with commitment, initiative and drive
  • Preferably able to start work immediately

Back to top ↑


 

Arts House Limited - Full Time Positions:

 

Head, Centre Programming

Responsibilities & Duties

1. Programmes Management

  • Work as an integral member of the Programming team under the direction of the Head of Programming to develop strategies and plans for AHL programmes
  • Work closely with the Head of Programming to articulate the direction of AHL programmes and co-lead in the development and management of relationships with artists, other arts institutions and stakeholders
  • Conceptualise, develop, and execute arts programmes and projects in line with the programming strategy of The Arts House and at other prescribed venues determined by AHL
  • Work closely with the Marketing and Centre Management Teams in the marketing of The Arts House Programmes, customer/stakeholder relationship building and contribute to the brand identity of AHL
  • Work closely with the Partnership Team to seek out and obtain sponsorship for arts events including making recommendations for arts grants, and in facilitating content development for AHL and SIFA
  • Resolve operational issues and conduct investigations on issues/complaints and make recommendations on courses of action including service recovery and prevention of recurrences

2. Administration and Budget

  • Develop and implement procedures and manuals, and standard operating policies for supporting artists, the presentation and commissioning of arts performance and running of the Programming Department
  • Work with Head, Programming, on the overall performance, output, key objectives and development of the Programming Department.
  • Monitor and review the annual Programming budget and other resources.
  • Develop and monitor effective contracting and budgeting processes.
  • Work with Head of Programming to ensure staffs’ professional development and potential for advancement, particularly in relation to relevant professional skills
  • Ensure that programming objectives are met in a cost-effective manner and within approved budgets

Position Requirements

  • Degree in Arts, Literature or in relevant fields, or equivalent professional qualification
  • Minimum 5 to 7 years of programming or curating experience in an arts institution or art-centrred festival
  • Possess good knowledge of the local performing arts and/or literary arts scene
  • Possess good communication, writing and interpersonal skills
  • Strong team player with good organisation skills
  • Good numeracy skills and meticulous with budgetary checks and controls
  • Possess good oral and computer presentation skills
  • Fluent in English
  • Able to work independently and effectively under pressure to meet tight deadlines
  • Able to work on weekends and after regular office hours

Back to top ↑


MANAGER, PROGRAMMES

Responsibilities & Duties

  • Works as an integral member of the programming team under the direction of the Head of Centre Programming
  • Conceptualises, develops, and executes arts programmes and projects in line with the programing strategy of The Arts House and at other prescribed venues determined by AHL
  • Manages all administrative and logistical areas including budgets and time-lines for programs, ticketing, front-of-house and customer management, and obtaining necessary approvals from internal and external parties
  • Works closely with Marketing, Communications and the Centre Managers in the marketing of AHL programmes, as well as cultivating and maintaining artists/stakeholder relationship so as to build towards AHL’s brand identity
  • Supports Partnership Development to canvas and secure sponsorships for arts events. This includes making recommendations for possible grants and funding sources
  • Resolves operational issues and proactively address issues/complaints that surface Readily learns from mistakes and find solutions for problems that may arise
  • Any other duties as assigned by the Management

Position Requirements

  • Passionate about literary arts
  • Degree in Arts, preferably major in English Literature
  • At least four (4) years of relevant experience in an arts organization, demonstrating a strong aptitude/interest for programming
  • Fluent in English and proficiency in a mother tongue language will be an advantage
  • Proficiency in using and applying MS Office at work
  • Enthusiasm and passion for literary arts
  • Knowledge of the arts and culture scene in Singapore
  • Possesses good communication skills, both spoken and written
  • Is a dynamic and strong team player with good organizational skills
  • Able to work independently and effectively under pressure to meet tight deadlines
  • Able to work on weekends and after regular office hours

Back to top ↑


Senior Executive/ Executive, Business Development

Responsibilities & Duties

1. New Business Developments

  • Conceptualise, develop and implement long-term growth strategies to maximise revenue growth and customer satisfaction through proactive venue hiring and commercial activities
  • Research, Identify and Reach out to potential new clients and new markets to seek out a robust pipeline of business opportunities
  • Develop market strategies to promote AHL venues as the preferred venues for arts events and commercial activities
  • Maintain a network database of past, present and potential clients in developing and growing customer relationships

2. Venue Hiring & Client Retention

  • Conceptualise, develop and manage all business operations of AHL venues to achieve full bookings for arts events and functions and other commercial activities to be held in the venues
  • Support the Centre (Venue) Managers in developing and maintaining long-term relationships with existing tenants and customers
  • Render professional and diplomatic management of contract negotiations for venue and commercial tenants
  • Develop strategies in handling objections and working through with clients to achieve a positive conclusion
  • Render excellent customer service to clients who hold their events in AHL venues by overseeing and assisting in equipment rental, F&B arrangement, venue set up as ordered by the clients
  • Render personalised services by on-site presence to ensure the immediate address of concerns/problems and/or last minute requests from clients
  • Ensure the timely delivery of services and attention to clients

3. Administration & Communications

  • Maintain the Venue Hiring Calendar, Hire Agreements, Renewals and all correspondences with tenants, past, current and potential clients
  • Maintain close communications with internal function partners (such as Marketing, Facilities Management, Venue Managers, etc.) to ensure excellent customer services and the selling of venue facilities
  • Maintain up-to-date database of customers
  • Ensure timely submission of report and forecasting
  • Assist in budget and control.
  • Conduct briefing and debriefing of business development plans and activities to the relevant internal partners

 Position Requirements

  • Diploma/ Degree or equivalent professional qualification
  • Minimum 2 to 3 years of relevant experience. Previous experience from venue hire or leasing operations will be preferred
  • Proven experience of successfully planning and delivering corporate/ private events, ideally arts events
  • Excellent interpersonal skills
  • Having established and maintained efficient and effective project monitoring and evaluation systems

Back to top ↑


Assistant Manager/ Senior Executive/ Executive, Marketing

Responsibilities & Duties

  • Lead the event marketing activities for AHL festivals/ events
  • Assist in building the festivals/ events strategy aligned to AHL’s objectives to ensure the festivals’/ events’ success and excellence in event marketing execution
  • Build a strategic framework to social media management that meets AHL’s brand and business goals, social insights and content excellence
  • Identify and develop event marketing and communications campaigns for festivals/ events which encompass mainly digital paid media, social media, email marketing, PR, festival branding, etc
  • Develop content framework and promotional calendar including pre, during and post festivals/ events ensuring consistency of message across all communications
  • Support and take charge of several social media accounts, curating the best in class content for fan growth and retention. Cultivate and nurture the fan base to grow a strong community, in turn maximising brand experience and engagement
  • Conceptualise and craft social content that people love and connect with – sparking conversations, shares, likes and followers
  • Experiment with new and existing content formats across stills, gifs, videos, contests, pools, livestreams etc
  • Engage, interact and win over the community of followers, influencers and beyond – thus building brand reputation and trust on the social space
  • Responsible for pre and post festivals/ events reports for each programme outlining feedback for general reporting, evaluation and review, establishing measureable tracking methods, identification and implementation of best practices in all aspects of festivals/ events planning process, execution and review
  • Gather and analyse market intelligence, including market trend and consumer behaviour
  • Work closely with PR and Programming to achieve business goals
  • Responsible in assembling of financial forecast and budget creation for the festivals/ events marketing
  • Maintain close relationship with Finance team to coordinate the management of marketing budget for festivals/ events including tracking of expenses, purchase orders, etc
  • Responsible in assembling of financial forecast and budget creation for the festivals/ events marketing
  • Maintain close relationship with Finance team to coordinate the management of marketing budget for festivals/ events including tracking of expenses, purchase orders, etc

Position Requirements

  • Degree in Marketing, Communications, New media or relevant field
  • Minimum 3-5 years of digital marketing, social media, community engagement and/or event marketing experience
  • Experienced creating and crafting content both in visual and written form. On your own and through collaboration with inter departments and external partners at all levels
  • Expertise in community engagement, social customer care, and building reputations online
  • Expertise in video production and editing preferred
  • Deep understanding and hands-on experience on tools in social analytics, listening, publishing, graphic design and video editing
  • Live and breathe social media – across Facebook, Instagram, Twitter and YouTube
  • People Management skills are essential
  • Detail-oriented, highly organised and able to manage multiple tasks and projects simultaneously
  • Strong written and verbal communications skills
  • Technical knowledge of on-line event management tools
  • Ability to work in a fast paced, high-energy work environment
  • Ability to interface with and manage vendors

Back to top ↑


EXECUTIVE, FINANCE

Responsibilities & Duties

  • Process and handle transactions for Accounts Receivable / Accounts Payable functions including receipts, payments, bank reconciliations and creditors reconciliation; job rotation expected
  • Assist in financial accounts closure
  • Prepare relevant financial reporting to Management
  • Contribute to accounting software and process improvement and implementation of internal control recommendations

Position Requirements

  • LCCI-Book-keeping/ Diploma in Accounting/ Finance or equivalent
  • At least 2 years of relevant experience
  • Understand accounting principles and general market best practices
  • Good systems and communications skills
  • Team player with commitment, initiative and drive
  • Preferably able to start work immediately

Back to top ↑


Manager, Security

Responsibilities & Duties

1. Security planning and operating procedures

  • Plans, analyzes, evaluates and supervises AHL’s security operations, inclusive of security assets, security personnel and crowd management controls
  • Evaluates current procedures, practices and precedents for accomplishing AHL activities and events relative to security as well as emergency evacuation procedures
  • Liaises with relevant parties like the Police and other government agencies with regard to coordination for security measures or events with VIPs
  • Handle all crowd control and security operations for all events held in all properties and any other event area
  • Plans outsourced security personnel, rosters and daily operations schedule for security control for all venues

2. Security operations

  • Work with Facilities team in the day to day operations of all properties’ command centres and to ensure that they are manned at all times
  • Perform daily checks, inspections and monitoring of the properties
  • Report unusual incidents, take quick and appropriate actions to ensure the security and safety of the properties and visitors and staff
  • Manage access control for staff, venue hirers, contractors, etc

3. Outsourced security personnel and security equipment and systems

  • Supervise outsourced security personnel in the overall security coverage of the properties and event area
  • Communicate security requirements and measures to all outsourced security personnel for performance venues during and after performances and for all other centres and event area. Ensure adherence to all security measures and controls
  • To monitor and ensure proper conduct of outsourced security personnel, making regular checks on the security personnel and the security of AHL properties

4. Fire safety

  • Work with Facilities Management & Building Maintenance Services teams to review and improve the overall fire safety of the properties
  • Monitor any fire alarm tests and assist in any emergency evacuation exercises
  • Work with Fire Safety Managers of all properties during fire emergencies and to liaise directly with the SCDF during after-office hours whenever necessary
  • Escalate any fire safety breaches promptly to the Fire Safety Managers of respective properties whenever discovered
  • Ensure all outsourced security personnel of AHL properties are well versed with the fire safety procedures and evacuation routes

Position Requirements

  • Possess a Tertiary/ Degree qualification in related discipline
  • Possess a WSQ Diploma in Security Management will have an added advantage
  • Candidate with more than 5 years’ experience in supervisory positions as Police/Auxiliary Police Sergeant or SAF Specialist
  • At least 5 years as a Manager covering security function and supervising staff
  • Good leadership, interpersonal, communications and analytical skills
  • 5-day work week; shift work is required
  • Expected to work during weekends and PH where required; to monitor events for VIP

Back to top ↑


OPERATIONS EXECUTIVEs

Responsibilities & Duties

  • Carry out preventive maintenance of building facilities including electrical, air conditioning, plumbing and sanitary, fire protection system, AV system, event set up and general building repair work
  • Prepare, set up and operate all AV equipment in time for services and events
  • Able to troubleshoot sound and audio lighting issues
  • Monitor, follow up and report on maintenance issues
  • Liase/supervise and co-ordinate with building vendors/term contractors on repairs and maintenance work of the various system, including obtaining quotations for works
  • Maintain proper maintenance documentation and tracking of repair work

Position Requirements

  • NITEC in Mechanical/Electrical/Building Engineering or equivalent
  • Minimum 2-3 years experience in building maintenance of commercial buildings, schools or museums
  • Knowledge in audio visual technicalities and systems
  • Able to commence work immediately. Able to work on shifts, weekends and Public Holidays

Back to top ↑





top

LEAVE US A MESSAGE



T: +65 6332 6900 / F: +65 6336 3021 / E: enquiries@artshouse.sg
1 Old Parliament Lane Singapore 179429