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Arts House Limited (AHL) is a not-for-profit organisation committed to enriching lives through the arts. AHL manages two key landmarks located in the heart of Singapore’s Civic District – The Arts House, a multidisciplinary arts centre with a focus on literary programming, and the Victoria Theatre & Victoria Concert Hall, a heritage building that is home to the Singapore Symphony Orchestra. It also runs the Goodman Arts Centre and Aliwal Arts Centre, two creative enclaves for artists, arts groups and creative businesses, and performing arts space Drama Centre. AHL presents the Singapore International Festival of Arts, the annual pinnacle celebration of performance and interdisciplinary arts in Singapore commissioned by the National Arts Council.

AHL was set up in 11 Dec 2002 as a public company under the National Arts Council and was formerly known as The Old Parliament House Limited. It was officially renamed Arts House Limited on 19 Mar 2014.
 

JOIN US

  • Chief Financial Officer
  • Head, Human Resource
  • Deputy Head, Programming
  • Manager, Business Development
  • Manager, Facilities Management
  • Manager, Partnership Development
  • System Specialist
  • Customer Service Officer
  • Operations Executive

Please submit your applications to hr@artshouse.sg by 19 January 2018. We regret that only shortlisted candidates will be notified. 

CHIEF FINANCIAL OFFICER

Responsibilities & Duties

1. Financial Controls

  • Responsible for ensuring the accuracy of AHL’s accounting and control information held in and reported from the organisation’s accounting systems
  • Support AHL’s management in developing and delivering the organisation’s financial and business strategy
  • Continuous reviewing of financial, control and management information systems and procedures, implementing improvements across the organisation in consultation with the Management
  • Participate in updating, reviewing and documenting of AHL’s financial policies and procedures
  • Ensure accuracy of financial and related information held outside the finance systems, such as by HR, marketing or programming
  • Improve the systems surrounding all aspects of the organisation’s budget, forecast and business planning
  • Produce management accounts and other reports as required for AHL’s Management, the Board and other key stakeholders
  • Lead in the production of the year end accounts, supporting schedules and liaison with auditors
  • Carry out any necessary research, analysing and concluding on that information

2. Management

  • Provide management direction and development support to AHL Management
  • Provide leadership and guidance to the Finance team and responsible for the performance management of the team
  • Provide advice, support and training on financial issues to the various departments within AHL
  • Oversee the accounting operations of AHL, including the control systems, transaction-processing operations, and policies and procedures

 3. Compliance

  • Coordinate the provision of information to internal and external auditors for the annual audit
  • Comply with statutory reporting requirements
  • Comply with funding, fundraising and donations requirements 

Position Requirements

  • A Chartered Accountant with a Degree in Accountancy
  • 15 years of progressively responsible experience, preferably with exposure to SME or IPC environment
  • Audit experience will be an advantage
  • Thorough practical understanding of accounting principles and techniques with experience in planning, budgeting and forecasting
  • Knowledge of the financial systems and procedures
  • Ability to motivate and manage a team
  • Effective communication skills to liaise with stakeholders, management and other departments
  • Confident in forecasting and preparing budgets
  • Efficient in producing and analysing financial reports
  • Excellent IT skills

 

HEAD, HUMAN RESOURCE

Responsibilities & Duties

  • Support management by providing human resources direction, advice and counsel
  • Maintain knowledge of industry trends and employment legislation and ensure organisation's compliance
  • Develop strategic plans for a variety of HR matters including compensation, benefits, recruitment, health and safety etc.
  • Act to support the human factor in the company by devising strategies for performance evaluation, staffing, training and development etc.
  • Oversee all HR initiatives and systems
  • Monitor adherence to internal policies and audit standards
  • Deal with grievances and violations invoking disciplinary action when required

Position Requirements

  • Degree qualified with at least 15 years of steadfast HR career
  • Possess some years of experience in a key lead capacity and have demonstrated a strong track record in being a proactive leader
  • Ability to influence, effect changes and engage with management
  • Comfortable being hands-on with operations
  • Strong team player with good organisation skills
  • Possess good oral and presentation skills
  • Fluent in English
  • Able to work independently and effectively under pressure to meet tight deadlines

 

DEPUTY HEAD, PROGRAMMING

Responsibilities & Duties

1. Programmes Management

  • Work as an integral member of the Programming team under the direction of the Head of Programming to develop strategies and plans for AHL programmes
  • Work closely with the Head of Programming to articulate the direction of AHL programmes and co-lead in the development and management of relationships with artists, other arts institutions and stakeholders
  • Conceptualise, develop, and execute arts programmes and projects in line with the programming strategy of The Arts House and at other prescribed venues determined by AHL
  • Work closely with the Marketing and Centre Management Teams in the marketing of The Arts House Programmes, customer/stakeholder relationship building and contribute to the brand identity of AHL
  • Work closely with the Partnership Team to seek out and obtain sponsorship for arts events including making recommendations for arts grants, and in facilitating content development for AHL and SIFA
  • Resolve operational issues and conduct investigations on issues/complaints and make recommendations on courses of action including service recovery and prevention of recurrences

 2. Administration and Budget

  • Develop and implement procedures and manuals, and standard operating policies for supporting artists, the presentation and commissioning of arts performance and running of the Programming Department
  • Work with Head, Programming, on the overall performance, output, key objectives and development of the Programming Department.
  • Monitor and review the annual Programming budget and other resources.
  • Develop and monitor effective contracting and budgeting processes.
  • Work with Head of Programming to ensure staffs’ professional development and potential for advancement, particularly in relation to relevant professional skills
  • Ensure that programming objectives are met in a cost-effective manner and within approved budgets

Position Requirements

  • Degree in Arts, Literature or in relevant fields, or equivalent professional qualification
  • Minimum 5 to 7 years of programming or curating experience in an arts institution or art-centrred festival
  • Possess good knowledge of the local performing arts and/or literary arts scene
  • Possess good communication, writing and interpersonal skills
  • Strong team player with good organisation skills
  • Good numeracy skills and meticulous with budgetary checks and controls
  • Possess good oral and computer presentation skills
  • Fluent in English
  • Able to work independently and effectively under pressure to meet tight deadlines
  • Able to work on weekends and after regular office hours

 

MANAGER, BUSINESS DEVELOPMENT

Responsibilities & Duties

1. New Business Developments

  • Conceptualise, develop and implement long-term growth strategies to maximise revenue growth and customer satisfaction through proactive venue hiring and commercial activities
  • Research, Identify and Reach out to potential new clients and new markets to seek out a robust pipeline of business opportunities
  • Develop market strategies to promote AHL venues as the preferred venues for arts events and commercial activities
  • Maintain a network database of past, present and potential clients in developing and growing customer relationships

 2. Venue Hiring & Client Retention

  • Conceptualise, develop and manage all business operations of AHL venues to achieve full bookings for arts events and functions and other commercial activities to be held in the venues
  • Support the Centre (Venue) Managers in developing and maintaining long-term relationships with existing tenants and customers
  • Render professional and diplomatic management of contract negotiations for venue and commercial tenants
  • Develop strategies in handling objections and working through with clients to achieve a positive conclusion
  • Render excellent customer service to clients who hold their events in AHL venues by overseeing and assisting in equipment rental, F&B arrangement, venue set up as ordered by the clients
  • Render personalised services by on-site presence to ensure the immediate address of concerns/problems and/or last minute requests from clients
  • Ensure the timely delivery of services and attention to clients

 3. Administration & Communications

  • Maintain the Venue Hiring Calendar, Hire Agreements, Renewals and all correspondences with tenants, past, current and potential clients
  • Maintain close communications with internal function partners (such as Marketing, Facilities Management, Venue Managers, etc.) to ensure excellent customer services and the selling of venue facilities
  • Maintain up-to-date database of customers
  • Ensure timely submission of report and forecasting
  • Assist in budget and control.
  • Conduct briefing and debriefing of business development plans and activities to the relevant internal partners

 Position Requirements

  • Diploma/ Degree or equivalent professional qualification
  • Minimum 5 to 7 years of relevant experience. Previous experience from venue hire or leasing operations will be preferred
  • Proven experience of successfully planning and delivering corporate/ private events, ideally arts events
  • Excellent interpersonal skills
  • Have established and maintained efficient and effective project monitoring and evaluation systems

 

MANAGER, FACILITIES MANAGEMENT

Responsibilities & Duties

1. Facilities Management

  • Lead a team of facilities staff and in-house vendors on the day-to-day operations of the soft FM services
  • Conduct regular on-site inspection with service vendors to ensure quality work/service delivery
  • Schedule, plan, organise and manage staff responsible for maintenance, repair, and upkeep of buildings and facilities. Prioritise organisational needs, complaints, work orders, coordinate with other departments to schedule a time frame for completion and schedule work assignments
  • Conduct weekly review with in-house FM team members to ensure timely follow up to service requests, complaints and feedback
  • Manage and monitor custodial care of building, facilities, grounds and properties
  • Assist in managing contracts for maintenance services provided by outside vendors
  • Ensure compliance with applicable codes, laws, rules, regulations, standards, policies and procedures
  • Assist to develop policies and procedure manuals for building maintenance functions, grounds maintenance and custodial services
  • Liaise with tenants on M&E and building matters
  • Work alongside the facilities team on all areas of work
  • Coordinate projects and work activities with other departments, contractors, consultant, outside agencies, or others as needed
  • Coordinate procurement of equipment, supplies and materials to perform required duties effectively and efficiently
  • Assist in the performance of subordinate and employee periodic job performance review
  • Mentor and council subordinates on team work and work improvement
  • Prepare, complete and submit the various forms, reports, correspondence, purchase orders, budget documents, plans, records and presentations in a timely manner
  • Assist in Budgetary planning and control
  • Perform the required administrative functions
  • Read and interpret construction drawings, blueprints, codes and specifications and update management accordingly

 2. Security & Safety Management

  • Conduct periodical review and audit for security & safety measures for the venues
  • Conduct annual fire drill for tenants and staff
  • Set up fire/floor warden team
  • Act as Liaison Officer with the Singapore Civil Defense Force and other related agencies in relation to compliance issues
Position Requirements
  • Degree or Diploma in Building Management/Mechanical Engineering/Electrical Engineering
  • Possess a valid Fire Safety Manager Certificate to perform FSM duties
  • Proficient at using and applying MS Office at work
  • At least 6 years relevant experience in Building Management, Building Maintenance or Facilities Management for a commercial building
  • Possess good communication, writing and interpersonal skills
  • Possess good organisational and leadership skills
  • Able to work independently and effectively under pressure to meet tight deadlines

 

MANAGER, PARTNERSHIP DEVELOPMENT

Responsibilities & Duties

  • Prepare yearly fundraising strategy for AHL that aligns with AHL’s branding and ethics guidelines, whilst consulting with various departments to establish appropriate strategy
  • Research and identify prospects to support AHL by leveraging on the various programmes and festivals
  • Establish, cultivate, and maintain productive relationships with corporate organisations, foundations, individuals and statutory boards
  • Conceptualise proposals and write grant documents to seek funding from prospects
  • Consult with prospects to understand their needs and provide customised solutions
  • Seek meetings with prospects to secure sponsorships and grant funding
  • Ensure prompt acknowledgement of corporate and foundation gifts and sponsorships
  • Stewardship of donor benefits and recognition in a timely manner
  • Develop growth strategy for current donors that will result in renewal opportunities for AHL

 Position Requirements

  • Bachelor’s degree in Business Administration/Marketing is preferred
  • At least 5 years of experience in sponsorship and marcomms, in positions of progressive responsibility, preferably in a non-profit or association environment
  • Must have experience in building a sponsorship or similar sales programme and success in meeting or exceeding a quota exceeding SGD1 million annually
  • Demonstrated success in strategic planning, proposal development and in the identification, solicitation and closing of sponsorships and business deals
  • Track record of corporate partnerships development is strongly preferred

 

SYSTEM SPECIALIST

Responsibilities & Duties

1. Production and Technical Services

  • Assist supervisors/managers in ensuring that production and technical needs of users are met in their respective areas of expertise
  • Oversee the work and training programmes of Technicians in ensuring that a high level of safety, quality service and craftsmanship is maintained
  • Check and maintain the equipment and/or systems so that they operate smoothly for plotting sessions, rehearsals, and performances
  • Coordinate schedules/personnel and submit names to the Technical & Production Manager and Schedulers to ensure the allocation of Trained Operators for set-up and performance work
  • Ensure that all stage equipment is kept neat, tidy, and safe and secure
  • Assist in other areas (not just within own specialised area) when needed
  • Assist with product research and assistance in equipment purchases and documentation
  • Create and coordinate the presentation of Training programmes and refresher courses for all technical staff operating any equipment or systems in your area of responsibility

 2. Maintenance of all technical equipment

  • Test and service all equipment on a regular basis, ensuring that they are in good working order at all times
  • Provide first-line repair, troubleshooting and diagnostic services when necessary
  • Monitor and track stock of spares and consumables and requests for re-order when necessary
  • Update and maintain maintenance logbook/ database, and ensure all proprietary cyclic (daily, weekly,) system-checks and maintenance logging programmes, as determined by the equipment supplier(s), are maintained
  • Keep current with all advances and updates to equipment and systems and properly installs and tests all upgrades according to best industry standards
  • Be “on call” for emergencies whenever systems problems occur
  • Log all technical and operational faults and maintain data of repairs 
  • Keep current with all appropriate licenses, training, and certification as deemed necessary to the position

 3. Housekeeping of all technical equipment and production areas

  • Clean all technical equipment when and where necessary after use
  • Maintain a cleaning schedule for systems as appropriate

Position Requirements

  • Diploma or equivalent qualifications in a technical field 
  • Equivalent experience without qualification will be considered
  • Minimum five years’ experience in the Performing Arts/Live Entertainment industry or similar/related field or trade
  • Staff Supervisory experience is essential as is the ability to work effectively while unsupervised
  • Training in basic electrical work, stage lighting, mechanics, rigging, technical theatre, automation, audio reinforcement, and electronics
  • Advanced training in areas of specialisation and systems specific to performing venues
  • Computer literacy for all areas
  • Ability to interpret and communicate ideas and information effectively
  • Fluent in written and spoken English, other languages are considered an advantage
  • Dedication to delivering a high-degree of customer service
  • Ability to take a proactive, methodical approach to problem-solving
  • Willingness to work within a team and accept directions is essential
  • Openness to ongoing training and professional development both with-in and beyond one’s area of expertise
  • Willingness to conduct training for other Production/ Technical Personnel
  • Broadmindedness in terms of willingness to work in the performing arts
  • Adept at working safely with hand and power tools including while working at height

CUSTOMER SERVICE OFFICER

Responsibilities & Duties

1. Provide quality services (Front-of-house)

  • Perform role of Venue Officer (as scheduled) and provide quality customer service to all patrons and visitors
  • Assist managers in maintaining standards and ensure consistency of venue management
  • Supervise proper upkeep and appearance of public areas
  • Assists supervisors in the co-ordination of special events and gala performances
  • Investigate and resolve problems and complaints
  • Collect necessary float and manage sales of merchandise, programmes, reception (food and beverages) etc. daily if required
  • Ensure that safety measures and emergency evaluation guidelines are adhered to
  • Conduct public tours of the venues if required
  • Deliver hospitality services for our partners and VVIPs
  • Cover ticketing duties during emergencies in terms of handling cash, doing counter sales and facilitate the collection of tickets (if required)

 2. Management of casual staff

  • Assist Customer Service Manager in the training of casual staff, where necessary
  • Supervise casual staff at performances and events as well as and when required

 3. General Duties

  • Perform general customer service duties
  • Perform reception duties at the Information Counter
  • Man the general enquiry line
  • Perform general administration duties as assigned by either the Customer Service Manager or the General Manager

4. To carry out and assume any other duties and responsibilities, as and when assigned by Customer Service Manager or Venue Manager or the General Manage

Position Requirements

  • Diploma with a good pass in English or equivalent work experiences
  • 3 years’ experience in customer service or event management
  • Excellent customer service skills. Ability to deal with public in a pleasant manner
  • Good interpersonal and communication skills. Proactive and able to think on your feet to resolve problems
  • Proficient in spoken English and a second language
  • Basic computer skills
  • Required to work irregular/shift hours

 

OPERATIONS EXECUTIVE

Responsibilities & Duties

  • Carry out preventive maintenance of building facilities including electrical, air conditioning, plumbing and sanitary, fire protection system, AV system, event set up and general building repair work
  • Prepare, set up and operate all AV equipment in time for services and events
  • Able to troubleshoot sound and audio lighting issues
  • Monitor, follow up and report on maintenance issues
  • Liase/supervise and co-ordinate with building vendors/term contractors on repairs and maintenance work of the various system, including obtaining quotations for works
  • Maintain proper maintenance documentation and tracking of repair work

Position Requirements

  • NITEC in Mechanical/Electrical/Building Engineering or equivalent
  • Minimum 2-3 years experience in building maintenance of commercial buildings, schools or museums
  • Knowledge in audio visual technicalities and systems
  • Able to commence work immediately. Able to work on shifts, weekends and Public Holidays



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T: +65 6332 6900 / F: +65 6336 3021 / E: enquiries@artshouse.sg
1 Old Parliament Lane Singapore 179429